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PRIVACY POLICY

Last Updated: 01.02.2023

1. General

As a data controller, we have a legal obligation under gambling regulations to process personal data from players to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it, and how we utilise it.

By registering a Player Account with the Website, you confirm your consent to this Privacy Policy. Please do not use this website if you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require.

Please note that this Privacy Policy constitutes an agreement between you and the Just Casino. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.

2. Information we collect

The Personal Information which we may request to use and process shall include, without limitation:

  • a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);
  • b) Correspondence made with us via the Website, email, web chat, or other means of communication;
  • c) All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;
  • d) Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic information recorded in our system;
  • e) Documents and proofs are reasonably requested by us to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (on our initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.
  • f) We may carry out survey participation or any other customer assessments from time to time.

3. How we can use your information

We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:

  • a) Processing your bets and transactions. This includes your use of credit cards and online payment systems;
  • b) Providing you with gaming and other ancillary services that you seek from our Website;
  • c) Rendering customer support, such as assistance with setting up and managing your account;
  • d) Identifying and performing the necessary verification checks;
  • e) Providing registered players with information about our promotional offers or providing promotional information from our selected business partners, associates, and affiliates (only if players specifically consented to receive such marketing material);
  • f) Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;
  • g) Monitoring and investigating transactions to prevent fraud, terms abuse, money laundering, and other illegal or irregular gaming activities;
  • h) Analysing customer trends through market study assessments (participation in surveys is not obligatory, and you can always choose not to take part);
  • i) Conducting research and statistical analysis of aggregated data.

4. Marketing Communication

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers.

Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

5. Obtaining Personal Information

We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.

We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud prevention companies. In addition, we retain the right to engage the services of third-party providers to render technical support so as to process your online transactions and source gaming content.

Please understand that we may be granted access to any information you provide to such vendors, service providers, and third-party e-commerce services. Rest assured that we will use and safeguard any Personal Information obtained, as this Policy sets out. Any information you provide will only be disclosed to third parties outside the Company following this Privacy Policy. We shall take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.

6. Data Recipients

We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by the Company or by another entity in our group of companies, which may use a third party to fulfill such data processing needs.

Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees, shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance.

Our employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements to respect the confidential nature of the player’s information pursuant to applicable gaming, data protection and privacy laws.

It may be necessary for us or our service providers to transfer your personal data to countries outside of the European Union (EU), the European Free Trade Association (EFTA) regions, and the European Economic Area (EEA) in order to provide you with our services or engage with service providers and data processors. However, In accordance with the General Data Protection Regulation (GDPR), we are obliged to ensuring the protection of your personal data during these transfers.

This transfer may be necessary in order to provide you with our services such as:

  • Processing your bets and payment transactions;
  • Providing you with gaming and other ancillary services that you seek from our Website;
  • Identifying and performing the necessary verification checks;

To guarantee an appropriate level of protection for your personal data during transfers to third countries, we implement appropriate safeguards such as European Commission’s standard contractual clauses for data protection. We also take all necessary measures to ensure that your information and data is treated securely and in accordance with this Privacy Policy and all applicable data protection laws.

By using our services and accessing our website, you accept the possible transfer of your personal data to third countries and the implementation of these safeguards. If you have any questions or concerns regarding these transfers, please do not hesitate to reach out to us.

7. Releasing Data to Third Parties

We do not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers or any third party.

Personal data will only be disclosed to third parties in the following cases:

  • a) Where we are required to do so by law;
  • b) If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies. (In particular, most banking card transactions are processed by Paysafe whoseprivacy policyapplies to such transactions;
  • c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;
  • d) When the Company believes that disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request;
  • e) If our marketing service providers require the data to carry out their tasks;
  • f) To any other third part with the player’s prior consent to do so.

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially regarding hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.

Our websites may also include social media features (e.g. “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms.

In addition to the above, we may release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure, such as a merger, acquisition by another company, or a partial acquisition, it is most likely that our customers’ personal data will be included in the sale or transfer. As part of our Policy, we will inform our players by email prior to affecting such transfer of personal data.

Please note our content may link to third-party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

8. Data Retention

As stated under our Terms and Conditions, both you and Just Casino can decide to have your Player Account closed at any time. Following the closure of your account, we will retain your personal data on record for as long as the law requires. This data shall only be used should competent authorities require it in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.

We may also keep anonymised derivatives of your data to improve our content and marketing communications where no automated decision-making is involved.

You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain the personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

9. Security of your Data

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data.

Consequently, we endeavour to protect your personal information and respect your privacy by following best business practices and applicable regulations. We are committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data you have submitted to us remains safe.

Right to withdraw consent. In cases where we rely on your consent for the processing of personal data, you have a right to withdraw your consent at any time.

Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorised use of your account. You are responsible for keeping your login information confidential and ensuring another person cannot access it.

10. Contacting Us

You may always contact us in regards to this Policy should you wish to:

  • a) Confirm the accuracy of the personal information we have collected about you;
  • b) Please enquire about our use of your personal information;
  • c) Prohibit future use of your data for direct marketing purposes;
  • d) Update or rectify any information you have provided us (in such cases, you shall provide any evidence we may reasonably require to effect such changes). Note that it is illegal to provide us with false information about you, and it is your responsibility to ensure that we are always updated with your correct data.

In addition, as per Article 77 of the GDPR, you have the right to lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.

11. Cookie Policy

When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not use automatically collected information to identify you personally without receiving additional consent.

To collect the information in question, we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or equipment when you visit our web pages. Some of the cookies are essential for the Website to operate; others improve your Website experience and help us deliver a better service. Below are the types of cookies we use and their purposes.

Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website.

Functional cookies: allow us to analyse your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalised experience.

Advertising cookies: allow us to gauge how effective our content marketing is. Our partners provide these cookies to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) with affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

In addition to the above, we use several third-party service providers who also set cookies on this Website, to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.

Most online browsers automatically accept cookies. It is possible to block some or all cookies or delete ones that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

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